Frequently Asked Technical Questions
I am having trouble logging into my course. What should I do?
Some of these difficulties are caused by the settings on your computers. The easiest Way to solve them is to clear your ‘cookies’. Follow these steps:
- Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
- Go to the middle of the Internet options box and click on ‘Delete Cookies’.
- Once the operation is complete, close the box and log back into the course.
It will take a minute for the cookies to delete. If this does not work please contact customer support at 888-360-8764.
I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?
Please contact customer support at 1 888-360-8764 so that we can assist you with this issue.
I am using a dial up connection and my courses is running slow or not playing at times. What can I do?
Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.
I forgot my User Name and Password. What do I do?
If you have forgotten your password, follow this procedure:
- Go to www.OSHAcampusOnline.com and click on the "Forgot Password?" in red text directly below login button at the upper right hand corner of each page.
- Then enter your email address.
- You should receive an email to your email address stating your password.
If you have forgotten your username and password, please contact customer support at 1-888-360-8764.
How do I know where I am in the course?
When you are logged in to the course follow the following procedure:
- Click on the "My Training" button in the bottom lefthand section of the courseplayer.
- Click on "Outline" to see where you are in the course and to skip around to different sections.
