My Certificate won’t print. What should I do?

First make sure you have the latest version of Adobe Acrobat. You can download a trail version for free at http://www.adobe.com/products/acrobatpro/tryout.html Once you download it follow the installation instructions. You should now be able to open and print certificates using Adobe® Acrobat®.

I am having trouble logging into my course. What should I do?

Some of these difficulties are caused by the settings on your computers. The easiest Way to solve them is to clear your ‘cookies’. Follow these steps:

1. Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
2. Go to the middle of the Internet options box and click on ‘Delete Cookies’.
3. Once the operation is complete, close the box and log back into the course.

It will take a minute for the cookies to delete. If this does not work please contact customer support at 800-442-1149.

I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

Please contact customer support via the contact form at the top of this page so that we can assist you with this issue.

I am using a dial up connection and my courses is running slow or not playing at times. What can I do?

Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.

I forgot my User Name and Password. What do I do?

If you have forgotten your password, follow this procedure:

1. Go to www.OSHAcampusOnline.com and click on the login button.
2. Click the "forgot password" link below the student login. Then enter your email address.
3. You should receive an email to your email address stating your password.

If you have forgotten your username and password, please contact customer support at 1-800-442-1149.

How do I go back and reprint my certificate of course completion?

Go to www.OSHAcampusOnline.com and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

How do I know where I am in the course?

When you are logged in to the course follow the following procedure:

1. Click on the "My Training" button in the bottom lefthand section of the courseplayer.
2. Click on "Outline" to see where you are in the course and to skip around to different sections.

Online System Requirements

To ensure the most enjoyable user experience, we recommend using a computer and Internet connection with the following attributes:

• IBM PC Compatible Computer (we recommend at least 1 GB RAM, and a processor equivalent to, or newer than, an Intel "Pentium 4" 2.4 GHz processor)
• Microsoft Windows XP or Vista operating system
• Internet connection (we recommend any type of broadband connection)
• Sound Card with speakers or headphones
• Monitor connected to a video card with driver equivalent to, or newer than, SVGA (1024x768)
• Microsoft Internet Explorer version 7.0 or greater
• Microsoft Windows Media Player
• Adobe Acrobat Reader
• Adobe Flash Player (free download below)

Email Support: support@360training.com
Phone Support: 800-442-1149